Enrollments

The Enrollments page shows you which contacts are enrolled in a campaign and where each one is in the sequence. This is your contact-level view of campaign progress.

Accessing enrollments

1. Go to Automation → Drip Campaigns
2. Click the action menu on any active, paused, or archived campaign
3. Click View Enrollments

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Screenshot: Enrollments page showing stats cards and enrollment table

enrollments-page.png

1. Open any active campaign and click View Enrollments
2. Capture the full page showing stats cards at top and enrollment table below
Save to: static/img/screenshots/drip-campaigns/enrollments/enrollments-page.png

Stats cards

At the top of the page, you'll see summary cards:

Card	What it shows
Total	Total number of enrolled contacts
Active	Contacts currently receiving messages
Completed	Contacts who finished all campaign steps
Stopped	Contacts who were stopped (by reply, manually, or error)
Failed	Contacts where the campaign failed
Processing	Contacts whose current step is being processed

Enrollment table

Column	What it shows
Contact	Contact name
Mobile	Phone number
Status	Current enrollment status
Current Step	Which step the contact is on (e.g., "Step 2 of 5")
Next Execution	When the next message will be sent
Enrolled Date	When the contact was enrolled
Actions	Stop or unenroll the contact

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Screenshot: Enrollment table showing contacts with statuses and step progress

enrollment-table.png

1. On the Enrollments page, capture the table showing 4-5 contacts with different statuses
Save to: static/img/screenshots/drip-campaigns/enrollments/enrollment-table.png

Time indicators

The Next Execution column shows helpful time indicators:

Indicator	Meaning
Overdue	The message should have been sent already but hasn't been processed yet
Coming soon	The message will be sent within the next hour
Waiting	The message is scheduled for a future time
—	No next step (completed, stopped, or failed)

Enrollment statuses

Status	Meaning
Active	Contact is actively going through the campaign
Processing	A step is currently being processed for this contact
Completed	Contact finished all campaign steps successfully
Chatbot Handoff	Contact was handed off to a chatbot flow
Stopped	Campaign was stopped for this contact
Failed	Campaign failed for this contact (message send error, etc.)

Stop reasons

When a contact is stopped, you can see the reason:

Reason	What happened
User replied	The contact replied and the campaign's reply action is "Stop"
Manual	Someone manually stopped the campaign for this contact
Error	A technical error prevented the campaign from continuing
Timeout	A wait timeout was exceeded

Filtering enrollments

Use the Status filter to narrow down the list:

• All — Show all enrollments
• Active — Only contacts currently receiving messages
• Completed — Only contacts who finished
• Stopped — Only contacts who were stopped
• Failed — Only contacts where the campaign failed

Actions

Stop a contact

Click the Stop button on any active enrollment to immediately stop the campaign for that contact. No more messages will be sent.

Unenroll a contact

Click Unenroll to completely remove the contact from the campaign. This is a permanent action.

warning

Stopping or unenrolling a contact is irreversible. The contact will not receive any remaining messages in the sequence.

Pagination

The enrollment table displays 20 contacts per page with pagination at the bottom.