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Frequently Asked Questions

Is there a minimum number of contacts required for a group?​

No. You can create a group with any number of contacts, including an empty group that you plan to add contacts to later.

Can two groups have the same name?​

It's best to use unique names for your groups so you can easily tell them apart when selecting recipients for broadcasts.

How do I remove a contact from a group?​

Edit the group, find the contact (the Selected tab lists current members), untick its checkbox to remove it, then click Save Group.

What does group status (Active/Inactive) mean?​

  • Active groups are available for use across the portal (e.g., as a filter in Compose Message)
  • Inactive groups are still stored in the system but are not shown in recipient selection lists

Can I use groups when sending broadcasts?​

Yes! In Compose Message, you can filter recipients by group. This lets you send a message to everyone in a specific group — like sending a promotion only to "VIP Customers".

Does deleting a group delete the contacts?​

No. Deleting a group only removes the group itself. All contacts that were in the group remain in your contact list.

Can a contact be in multiple groups?​

Yes. A single contact can belong to as many groups as you need. On the Contact List, you'll see all of a contact's groups displayed as badges.

How are contacts sorted in the group view?​

When you view a group, contacts are displayed alphabetically and organized by their first letter (A, B, C, etc.) for easy scanning.